FAQS

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@wandernco.store.  

For both US and International orders, customers must cover the return shipping fee. For US orders, If your return is accepted, we’ll send you a return shipping label and a charge for the price of shipping, as well as instructions on how and where to send your package. For international orders we are unable to provide return labels, and customers must handle shipping themselves. International shipping is very expensive, especially shipping to the US and we encourage all customers but especially international customers to thoroughly check item descriptions and sizing, as that is the most common return reason, before buying. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@wandernco.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We only offer exchanges to US customers due to expensive international shipping. Customers must cover both return and resend shipping fees(~$10)

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wandernco.store.

Shipping

Please refer to each product's individual shipping times under the product description for the most accurate information. But generally all items are premade unless explicitly said otherwise and ship out in 3-5 business days. Delivery time after is based off of your location relative to San Diego, California. Generally US orders take 3-7 days to arrive and international take anywhere from 1-4+ weeks but generally arrive in about 2 weeks. Please note that international shipping is much less unreliable, items can get lost or damaged in which we will cover the costs and reshipment fees. Regarding import duties you are responsible for paying your country's respective import duties if they are required. Expect it to be $10-20 that may or may not be collected.

Sizing/Material

Sizing and Materials our garments use are written under the product page of the designated product.

Other Questions

Please don't hesitate to email us if you have any unanswered questions or concerns through our contact page.